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Frequently Asked Questions
- How can I check on my order status?
- What payment options are available?
- I forgot my account information?
- How do I find what I want?
- How do I upload artwork?
- What is the difference between Bitmap and EPS files?
- My logo will not upload, what do I do?
- Are the colors I view on my screen accurate?
- How do I contact Accurate Impressions?
- How does the Design Center work?
- What is a Bleed?
- What does CMYK stand for?
- What does Color Separation mean?
- What is an EPS File?
- What is a Font?
- What does FTP mean?
- What does PMS stand for?
- What does Process Color mean?
- What is a Proof?
- What is a Spot Color?
- What are the standard sizes for business stationary?
- When will my order ship?
Answers
- How can I check on my order status?
Accurate Impressions saves and tracks all orders in the "My Account"
section. To view your status, login through the Accurate Impressions
home page and click on the "My Account" link. Your current order
status will be viewable on the first page.
- What payment options are available?
We offer several different payment options. Prepayment, C.O.D.,
Credit Card, Credit Terms, and Automatic Check Withdrawal.
- I forgot my account information?
If you have forgotten your account information, you may click
this link to receive an email containing your account information.
- How do I find what I want?
For quick and easy product sourcing, use the go to the "Category
Shop." The Category Shop contains a list of all the products
we offer to our clients. If you do not find what you are looking
for, you may contact a Customer Service Representative at sales@accuratei.com.
- How do I upload artwork?
First, be sure that you have a suitable original file of your
company logo. We recommend that you use an EPS version of your
file (vector) if possible, or a high-resolution TIFF or JPG version
if the file is not vector-based. When you upload your logo, this
same file will be used to preview on product images as well as
be sent to the manufacturer for the actual production of your
order. If you do not have a file suitable for the final process
available at this time, you can upload a lower-quality graphic
to begin previewing products and upload a final logo at a later
time. Once you have your logo file ready, visit the Upload
New Logo(s) page and use the simple form to location and upload
your file.
- What is the difference between Bitmap and EPS files?
These two file names represent the difference between what is
called "raster" (Bitmap, TIF, JPG, etc.) and "vector" (EPS, WMF)
images. A raster image saves information about every dot (pixel)
that makes up an image. These files tend to be larger in size
because more information is being saved about the image. Raster
images sometimes require printing in a process format and may
not have as smooth of edges on solid color (spot) printing. A
vector image makes up a picture by storing to points and the angle
of the curve between the two points. A vector logo will typically
have many points and curves, but far less information is necessary
to be stored, therefore resulting in a smaller file size. Vector
images are the preferred option for spot color printing and produce
sharp, crisp edges in the print process.
- My logo will not upload, what do I do?
For previewing an image in the Accurate Impressions Design Center,
you need to make sure you upload one of the followign formats:
EPS*, JPG, TIFF, PNG, BMP, TGA, or GIF. Make sure that your file
is smaller than 1MB, and basically as small as possible. If your
file is larger than this size, you may have difficulty uploading
it using the browser-based form. Larger files take longer to upload
and process when previewing an image. If you have a larger file
and are not sure what to do with it, contact a sales representative
at Accurate Impressions and we will be happy to help you.
*Note: EPS For EPS to be usable when previewing on a product,
you must save the image as a commong EPS format without
a preview in the image. If you are having trouble using your EPS
file in the Design Center, it is likely because there is a preview
layer in the image. Save your file in a different version without
hte preview image and upload this new file to the Design Center.
- Are the colors I view on my screen accurate?
Depending on the resolution and quality of your monitor, colors
may appear different. All of the colors displayed in the Accurate
Impressions web system are for viewing purposes only. We try and
display all colors as accurately as possible, but do not guarantee
the finished product will look like it did on your screen. The
best way to ensure color exactness is to provide us with a PMS
color.
- How do I contact Accurate Impressions?
Accurate Impressions can be contacted by clicking on the Support
link at the top of the page, emailing us at salest@accuratei.com
or by calling (925) 600-1234.
- How does the Design Center work?
We have a detailed overview of how the Design Center works available
online. Click
this link to see that overview.
- What is a Bleed?
When an image is printed to the edge of a piece of paper, it is
said to bleed to the edge.
- What does CMYK stand for?
The acronym for the four process color inks: Cyan, Magenta, Yellow
and Black.
- What does Color Separation mean?
Literally separating the areas of a piece to be printed into its
component spot and process ink colors. Each color to be printed
must have its own printing plate.
- What is an EPS File?
EPS stands for Encapsulated Postscript File. A vector based, computer
graphics file format developed by Adobe Systems. EPS is the preferred
format for many computer illustrations, because of its efficient
use of memory and fine color control.
- What is a Font?
A graphical design applied to all numerals, symbols and characters
in the alphabet. A font usually comes in different sizes and provides
different styles, such as bold, italic, and underlining for emphasizing
text.
- What does FTP mean?
FTP stands for File Transfer Protocol. The method for uploading
and downloading files to/from internet server systems.
- What does PMS stand for?
PMS stands for Panatone Matching System. A proprietary color system
for choosing and matching specific spot and process colors.
- What does Process Color mean?
The mechanical process of reproducing a full color image with
the three primary subtractive color inks (CMYK/ Cyan, Magenta,
Yellow) and black.
- What is a Proof?
In graphic arts, a colored material, substrate or dye used to
simulate the subtractive printing primaries of cyan, magenta and
yellow and also includes black as well as the other colors. The
colorants used in these proof materials should render process
colors with no apparent hue error. When the proof colors are combined
in registration they will show the approximate printing values,
colors and hues of how an original will look when printed or compared
to how the original looked.
- What is a Spot Color?
A specific color in a design, usually designated to be printed
with a specific matching ink, rather than through process CMYK
printing.
- What are the standard sizes for business stationary?
The sizes for our products are: Letterhead 8.5 X 11. Business
Cards 3.5 X 2. Envelopes #10 4.125 x 9.50. Company Checks are
customized based on the clients bookkeeping software.
- When will my order ship?
When you place your order, it goes through several steps in production
and quality assurance. You can track your order using the tools
provided in your "My Account" tools. Once the product has been
ordered and personalized with your logo, it will be shipped immediately
to the shipping address you have provided.
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